Guest Relations Coord (Project Management)

Job Summary

Job Description

JOB SUMMARY

Primary point of contact for guests throughout their visit.  Ensure a positive guest experience by warmly welcoming guests, addressing their inquiries and concerns promptly, coordinating with other departments and team members to organize a smooth and organized event.  Actively monitor guest satisfaction to identify areas for improvement, all while maintaining a professional and friendly demeanor

MAJOR RESPONSIBILITIES

Responsible for the look and feel of the entire Customer Visits Suites space. Assist in ensuring all guests' needs are met.

Welcome customers, Medline team members and sales leaders in an enthusiastic, poised and professional manner.

Greet and direct guests and division presenters to appropriate conference rooms when in Northfield.

Responsible for meeting suite set-up and tear down. Create and present table tents, welcome screens as part of meeting set-up.

Provide AV support before and during each meeting.

Print group photos and provide these to sales leaders at the end of each Customer Visits.

Provide thank you notes to sales leaders.

Ensure professional yet welcoming displays of food, snacks and beverages, continuous cleanliness of each suite with beautiful in-suite displays.

Ensure guests consistently have fresh, hot coffee and fresh treats beautifully arranged in their proper locations throughout the Suites space.

Responsible for catering orders, plating, serving, clean-up.

Confirm reservation details with restaurants, transportation, and hotel vendors. Submit for payment, record, and save invoices for tracking.

Order and track supplies as needed.

Work in close collaboration with the entire Customer Visits Team to support agenda changes with a sense of urgency and attention to detail.

Provide administrative support to the Customer Visits Team as time allows.

Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match.

And much more!

MINIMUM JOB REQUIREMENTS

Education High school diploma or equivalent.

Work Experience At least 1 year in hospitality, customer service, or related experience.

Knowledge / Skills / Abilities

Innate service excellence attitude and desire to create and sustain a service excellence culture. High level of patience, tact and diplomacy. Ability to maintain positive ongoing relationships. Strong attention to detail. Sense of urgency; comfortable in a fast-paced environment. Ability to prioritize among many demands while meeting all deadlines. Record keeping and computational skills. Strong verbal and written communication skills. Intermediate level skill in Microsoft suite of applications and conference room technologies. Position requires ability to lift 30 pounds and to stand/walk around the facility for long periods of time.

PREFERRED JOB REQUIREMENTS

Work Experience

Hospitality industry experience.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$20.25 - $28.25 Hourly

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.