Regional Account Manager, Medical Stop Loss (MSL) Distribution (Sales)

Job Classification:

Sales - Sales

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading financial services institutions!

Group Insurance is an operating unit within the U.S. Businesses Division that primarily focuses on creating, distributing, and administering a complex range of life and disability insurance products for many top Fortune 500 companies. Prudential's Group Insurance (GI) Distribution organization delivers benefit services and solutions needed to fulfill our purpose of making lives better by solving the financial challenges of our changing world. The group is comprised of early talent, experienced, and executive teams with a keen focus on customer and marketplace centricity.

Prudential's Group Insurance (GI) is seeking a Regional Account Manager for the Medical Stop Loss (MSL) Distribution team to provide sales-cycle and administrative support to assigned to one or multiple Regional Sales Directors, MSL. The Regional Account Managers are required to command a comprehensive knowledge of the MSL prospect and customer base, RFP pipeline, producer relationships, key contacts, products offered, and must develop a proficiency with relevant Prudential systems and software. The Regional Account Manager will be a key member of the regional MSL Distribution team working closely with the Regional Sales Director, MSL.

The current employee work arrangement for this position is fully virtual, but you will need to be able to work in the time zone of the prospective region you are aligned to. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:

• Support and manage the RFP pipeline for the Medical Stop Loss business for both new sales and renewal opportunities, collecting the necessary data required to develop a comprehensive proposal in a timely manner.

• Provide administrative sales support and serve as a liaison for sales personnel, customers, producers, and home office contacts.

• Partner with the GI Sales Executives, Account Executives, or Account Managers to manage Request for Proposal (RFP) process including monitoring of RFP inboxes, entering data into internal sales systems, ensuring internal partners adhere to RFP timeline, review responses for completion and distribute proposal responses, and interfacing with brokers on behalf of the Regional Sales Director, MSL and GI sales team.

• Office management activities including organizing and upkeep of the office, as well as other office duties which include ensuring shared office equipment and supplies are available and in working order.

• Serve as a resource for new hires and assist with new hire on-boarding for MSL distribution team.

• Participate in team meetings/trainings and serve as a backup for other team members when required.

• Document and maintain relevant sales and customer record systems to meet compliance requirements.

• Support customer activities including finalist meetings, enrollment, and benefit fair preparation; ordering brochures and giveaways.

• Work on special projects throughout the year.

Additional responsibilities, all in correlation to business development:

• Coordinating Marketing, Sales, and Support service for assigned accounts.

• Possessing an understanding of your assigned customers' requirements and initiating actions that maintain high levels of customer satisfaction.

• Proactively partnering with internal contacts to facilitate timely resolution of issues or problems presented by customers and/or brokers.

• Presenting products, services, and plan design information to meet customer needs.

• Addressing customer questions and concerns regarding any aspect of our product offering.

What you'll need:

• 2-3 years of MSL product and/or account management experience.

• 3+ years of overall relevant experience.

• Strong customer service experience and managing deadlines.

• MSL industry, sales administration, broker relations, customer service, RFP pipeline management or equivalent experience.

• Knowledge and understanding of customer service and relationship management concepts preferred.

• A detail-orientated individual with strong analytic, organization and time management skills

• Excellent communication and presentation skills.

• Must be customer focused and resolution oriented.

• Ability to manage multiple priorities in a timely manner.

• Demonstrated success in servicing multiple small to medium financial/insurance accounts.

• Self-motivated with the ability to work independently and provide timely results. The ability to develop and grow relationships, while maintaining targeted retention rates.

• Proven ability to successfully partner with consultants, brokerage firms and/or third-party administrators.

• Excellent written/verbal communication and presentation skills.

• Strong organization and time management skills.

• Active Life and Health Insurance license or obtained within 30 days of hire.

It'd be a plus if you had:

• Solid knowledge of group insurance products and services preferred.

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave

• Retirement plans: 401(k) plan with company match (up to 4%), company-funded pension plan

• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

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What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $83,500.00 to $129,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.