Patient Services Rep II - Malvern Surgery Center (Finance)

The Patient Services Representative (PSR) II is responsible for providing ancillary support to the Pre-Surgical Care Area, Operating Room, and Post-Anesthesia Care Areas on a rotating basis dependent upon daily assignments. The PRS II is accountable for adherence to the policies and procedures of Nemours Children's Hospital, Surgery Center, Malvern to include Nemours Children's Hospital, Delaware, and Nemours Children's Hospital, Surgery Center, Deptford.

The PSR II is expected to maintain all state and federal clearances for DE, PA, and NJ for periodic rotation to facilities in Delaware and New Jersey to optimize available resources in achieving optimal patient outcomes at the discretion of Perioperative Leadership. Travel is compensated based on organizational policy.

The primary function of the PSRII in the Pre-Surgical Care area is to ensure that patients and their families/guardians are greeted and registered in Surgical Services in an accurate and timely manner that include, but are not limited to, validation of demographic information, collection of co-payments, obtaining vital signs, Point-of-Care testing, and any other requisite requirements to entering the Pre-Surgical Care area.

The primary function of the PSRII in the Post-Anesthesia Care area is to provide ancillary support to the patients and their families/guardians in cooperation with perianesthesia team members to provide safe, quality post-anesthesia care that includes, but is not limited to, Point-of-Care (POC) testing, management of patient records, participation in post-operative telephone calls to patients and their families/guardians, and assisting with patient transfers, transportation, and discharges post-anesthesia recovery.

Schedule: full-time, Wednesday, Thursday, and Friday 6:00 am - 4:30 pm, No Weekends, no Holidays, No Call

Pre-Surgical Care Area:

Responsible for preparation of surgical patient charts 48 hours in advance of the day of surgery (DOS) to include ten patient labels, patient ID band, and parent/guardian ID badges.

Responsible for email distribution of pre-operative care information to surgical patients and their families/guardians 48 hours in advance of the DOS.

Responsible for greeting surgical patients and their families/guardians using the acronym Acknowledge, Introduce, Duration, Explanation, and Thank You (AIDET).

Responsible for systematically completing surgical patient registration to include ensuring application of patient ID band and parent/guardian ID badge, obtaining parent/guardian signatures, taking patient photos, and scanning insurance cards and any other relative documents to the surgical patient Electronic Medical Record (EMR).

Responsible for collecting and posting co-payments, any past due balances, reconciling payments at the end of the shift, and submission of Location Daily Reconciliation Summary (LCDRS) and Daily Cash Reconciliation Summary (DCR) forms.

Responsible for requesting and logging MyNemours sign ups.

Responsible for accessing the Admission Work Que (8245) to resolve missing patient information.

Responsible for obtaining surgical patient height, weight, temperature, and vital signs with corresponding data entry into the surgical patient EMR.

Responsible for performing Point of Care (POC) testing as applicable and transporting specimens to the clinical laboratory and Blood Bank as needed.

Responsible for contacting surgical patients and their families/guardians when they are ten minutes past their scheduled arrival time.

Responsible for communicating with the PACU Patient Flow Supervisor (PFS)/PACU Charge Registered Nurse (RN) as to the status of surgical patients and their families/guardians waiting more than ten minutes.

Responsible for guiding surgical patients and their families/guardians through Perioperative Services, responding to patient and family/guardian questions/concerns, receiving incoming telephone calls, and utilizing Voalte technology in a professional manner in keeping with the Nemours Standards of Behavior.

Responsible for monitoring and ensuring patient safety, cleanliness, and security of Perioperative Services to include, but not limited to, disinfection of pre-surgical patient bays, WOWs, blood pressure (BP) monitors, thermometers, weight scales, television (TV) remotes, stretchers, chairs, electronic/audio devices, and toys.

Responsible for printing the surgical schedule 24 hours in advance of the DOS and compare to the prepared surgical patient charts to ensure each patient has a chart prepared.

Responsible for par level maintenance of clinical supplies at each pre-surgical bay and ordering of clinical and office supplies for the Pre-Surgical Care area as directed by Perioperative Nursing Leadership.

Responsible for monitoring/replacing oxygen tanks, resuscitation devices, headboards, and foot boards on surgical patient stretchers, and monitoring/maintaining blankets in the blanket warmer with the expectation to escalate missing or broken items through the appropriate channels.

Responsible for collecting scanners, removing the batteries, placing the batteries in chargers, and plugging in all Workstations on Wheels (WOW) daily.

Responsible for registering vendors upon entry and exit to Perioperative Services to include confirmation of vendor tracking sign-in/sign-out, assignment of access badges for Perioperative Services and surgical attire, withholding/returning of car keys, and provision of red bouffant hat.

Post-anesthesia Care Area:

Responsible for greeting surgical patients and their families/guardians using AIDET.

Responsible for providing ancillary support to the perianesthesia team in responding to patient care needs, to include but not limited to, assistance with toileting, turning, lifting, and repositioning surgical patients. Includes provision of surgical patient transfer, transportation, and discharge.

Responsible for guiding surgical patients and their families/guardians through Perioperative Services, responding to patient and family/guardian questions/concerns, receiving incoming telephone calls, and utilizing Voalte technology in a professional manner in keeping with the Nemours Standards of Behavior.

Responsible for monitoring and ensuring patient safety, cleanliness, and security of the Post-Anesthesia Care area to include, but not limited to, disinfection of post-anesthesia patient bays, WOWs, BP monitors, thermometers, weight scales, TV remotes, stretchers, chairs, electronic/audio devices, and toys.Responsible for performing POC testing as applicable, and transporting specimens to the clinical laboratory and Blood Bank as needed.

Responsible for monitoring/replacing oxygen tanks, resuscitation devices, headboards, and foot boards on surgical patient stretchers, and monitoring/maintaining blankets in the blanket warmer

Responsible for par level maintenance of clinical supplies at each post-anesthesia bay, and ordering clinical, office, and nutritional supplies for the Post-Anesthesia Care area.

Responsible for dismantling surgical patient charts post-discharge from PACU and scanning documents to Health Information Management (HIM) daily.

Responsible for assisting with post-operative telephone calls and re-directing clinical questions and concerns to the perianesthesia registered nurses based on the associated reliable method that includes scripting and escalation criteria.

Responsible for printing the surgical schedule 24 hours in advance of the DOS for utilization by the PACU Charge RN/PFS.

Responsible for supporting the PACU Family Waiting Area desk in collaboration with the Perioperative Services Nurse Liaison and volunteers.

Qualifications:

• High School Diploma required
• American Heart Association (AHA) Basic Life Support (BLS) within 6 months of date of hire
• One year related experience