Customer Success Manager, Enterprise Alliances (Finance)
Equifax is looking for a Customer Success Manager to join our Enterprise Alliances and Channel Partners sales team within the USIS business unit. This role is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention.
What you'll do
- Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
- Act as the connecting thread for internal teams with the customer across the customer journey
- Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
- Serve as a trusted adviser and advocate for clients
- Create customer success plan with each client
- Monitor and maintain customer health
- Educate clients on business value of solutions
- Aid customers in usage and value realization of solutions
- Partner with Account Executives in preparing and conducting quarterly business reviews
- Drive customer advocacy within Equifax
- Utilize voice of the customer to inform product roadmaps
- Coordinate internal COE teams to benefit of customers
- Provide clients transparency on status of issues/requests
- Assist with resolution of customer support issues
- Bachelor's degree or equivalent experience
- 7+ years in a customer success, account management, management consulting or other client-facing role
- Demonstrated ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems
- Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
- Exceptional communication skills to foster positive business relationships
- Ability to establish milestones and keep all team members on task; strong project management skills
- PMP certification
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $129,830 to $140,000. This position is also eligible for our annual incentive compensation program.
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