Technical Operations Intern (Information Technology)

Lynden Air Cargo is looking for a Technical Operations Intern. The intern will provide general technical and administrative assistance to the Technical Operations group which consists of a Technical Operations Specialist, Technical Publications Manager and VP of Technical Operations. The mission of the Technical Operations Intern is to support the company's paperless initiative. This position will work closely with the members of the Technical Operations team on projects such as the company SharePoint site, and various SAAS (Software as a Service) file repositories.

This is a seasonal position, with employment beginning around May through September, dependent on operational needs. 

Essential duties and responsibilities include the following. Other duties may be assigned.

• In this role, the selected candidate may be involved in tasks such as site structure and functionality, landing page layout, file transfer, file mapping, general site cleanup, and page permissions.
• Assist in the company's paperless initiatives by using various software and equipment to scan documents into an organized workflow for easy retrieval and review.  Support the implementation of a paperless cockpit and paperless workflows within the company using commercial software applications on Windows and iOS devices. 
• Assist the Technical Operations group with administrative tasks and other miscellaneous duties.
• Assist with projects on an as-needed basis such as scanning documents, organizing information, presenting information, creating, revising and standardizing documents, working on the company's SharePoint site and webserver, Monday.com site, developing training modules or training documentation.
• Responsible for on-premise and web-based work, utilizing software tools such as Microsoft 365, Adobe Acrobat Pro, Access, Oracle, Tableau, Teams, SharePoint Online, and other web-based tools, which may include the use of AI and Machine Learning technologies.  
• Upon completion of the term, the candidate should expect to have gained knowledge in adhoc airline operations and software operations including Microsoft 365 and Adobe Acrobat.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Successful candidates should be currently enrolled in an undergraduate program. Candidates are required to have a high school diploma or general education degree (GED).

LANGUAGE SKILLS

Ability to read, analyze, and interpret technical business periodicals, professional journals, technical procedures, or governmental regulations. Ability to respond to common inquiries or complaints from customers, vendors, regulatory agencies or members of the business community. Ability to speak clearly and produce quality written communications. Ability to effectively present information to individuals or small groups.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER SKILLS AND ABILITIES

• Must have a working knowledge of Microsoft Office programs. Must be able to operate copier, scanner, and other basic office equipment.
• Must have critical thinking skills, attention to detail, and be a self-starter with the ability to work independently.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk and hear while communicating with customers, vendors, and coworkers by telephone and in person. The employee is occasionally required to stand, walk, and must occasionally lift and/or move up to 50 pounds of equipment, office products, etc. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Must be able to pass a post-hire fingerprint-based criminal history records check with no disqualifying criminal offenses. Must pass a post-conditional offer of employment drug test. Random drug testing is required of all Lynden Air Cargo employees.