Position Summary 

We are looking for a Line Service Supervisor I to join our team in Santa Ana, CA. The ideal candidate will possess strong written and verbal communication skills, along with the ability to meet the physical demands of the role.  If you are goal-oriented, dedicated, proactive and enjoy a customer-centric culture, we would be delighted to get to know you better. 

Duties and Responsibilities  

The Line Service Supervisor is a customer service supervisory position that is responsible for supporting all ground operations for inbound and outbound aircraft crews and passengers. In addition, Line Service is a support position to other departments: Charter, Aircraft Maintenance, Valet, and Facilities. Line Service Technicians require strong leadership skills, good decision-making skills, the ability to follow company procedures, flexibility in a dynamic working environment and must possess good interpersonal communication skills. Your safety is important to us. Line Service personnel work with fuels and other flammable, hazardous materials; proper handling procedures must be followed. The airport area is a high noise environment; use of personal protection equipment is required. Operating vehicles and moving aircraft in close proximity of people, buildings and other aircraft require extreme caution. Procedures must be followed for your personal safety, the safety of others and protection of company and customer property. 

• Directly supervise Line Service Technicians I-III 

• Assist with customer complaints 

• Perform quality assurance checks on all line service activities 

• Assist in initial and recurrent training of company personnel 

• Actively participate in our Safety Management System (SMS) 

• Interface with management and ensure that the operational schedule is fulfilled. 

• Delegates tasks to Line Service Technicians. 

• Ensures that manpower is allocated appropriately on the ramp. 

• Fuel aircraft in accordance with ATA Specifications 103 and AirBP GAFO Standards. 

• Tow and marshal aircraft. 

• Ensure aircraft are chocked, locked and secure. 

• Aircraft lavatory and potable water service. 

• Load / unload baggage. 

• Assist pilots with aircraft pre and post flight services. 

• Top off fuel trucks / complete proper fuel farm paperwork. 

• Operate ground support equipment. 

• Provide basic security duties to people and property. 

• Direct people, drivers and flight crews on ramp area. 

• Drive company vehicles off site for various tasks as assigned. 

• Assist other departments as required including facility cleaning and other tasks 

• Other duties and tasks as assigned. 

Competencies and Skills 

• Create strong customer relations and deliver customer-centric solutions. 

• Take on new opportunities and challenges with a sense of urgency and enthusiasm. 

• Work collaboratively with others to meet shared objectives. 

• Communicate a clear understanding of the needs of varied audiences and modes. 

• Gain the trust and confidence of others through honesty, integrity, and authenticity. 

• Make good and timely decisions that keep the organization moving forward. 

• Hold self and others accountable to commitments. 

• Be results-driven, consistently achieving objectives. 

• Be interpersonally savvy, relating openly and comfortably to all people. 

• Build teams that apply their diverse perspectives to achieve common goals. 

• Use feedback and reflection to gain self-awareness of strengths and weaknesses. 

Essential Job Functions 

• Able to comply with all safety requirements necessary to perform the job safely. 

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. 

• Pass pre-employment drug testing and background check 

• Provide excellent customer service to both internal and external clients at all times. 

• Complete Clay Lacy Aviation and other job-related training. 

• Strong interpersonal and communication skills, direct interface, over telephone and in writing. 

• Ability to make decisions with multiple objectives and implement them in a safe, efficient manner. 

• Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others. 

• Schedules are subject to change. Employees must be available to work flexible hours as changes occur, examples include overtime, holidays, and covering time-off for the team.   

• Ability to work without direct management supervision. 

• Must be comfortable with working outdoors, day, night and in all weather conditions. 

• The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or noise. 

• Step up and down stairs, ladders, and vehicles. 

• Work effectively while sitting, standing, walking, or running.