Safety & Fraud Analyst (Personal Services)

TITLE: Safety & Fraud Analyst

LOCATION: El Paso, TX
TRAVEL: Minimal

This is a part-time position, working on an as needed basis, requiring approximately 40 hours per week, which will include nights, weekends, and/or holidays

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you'll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today's most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you'll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About the Role

The Safety & Fraud Analyst will work closely with the Director, Sponsor Services management team, and/or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement's (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG supports as technical experts to review and analyze documents, data and/or any other type of information pertinent to detect potential fraud.  The Safety & Fraud Analyst shall analyze patterns and trends, evaluate statistical information, and provide program continuity. The Safety & Fraud Analyst shall extract pertinent information that leads to establishing patterns, compares applicable communications and organizes information in logical sequence to identify and investigate fraud cases and its potential risks.

This role requires a keen understanding of fraud detection methodologies, behavioral analytics, and investigative techniques.

This is a tactical role which relies heavily on analytical and interpersonal skills, including performing and summarizing detailed analyses of fraud activities, formulating data for various investigative and intelligence initiatives, and providing decision support mechanisms to TPG management and its government stakeholders to ensure that interventions are effectively carried out and that high-risk cases are escalated appropriately.

What You'll Do

• Identify, monitor, process, and track potential fraud cases; evaluate similarities and disparities in data to identify indicators required in support of identifying potential fraud cases and provide information to contributors on trends, patterns, and/or anomalies.
• Conduct reviews of potential fraud cases by the Sponsor Services team; analyze behavioral patterns and other relevant data to determine potential fraud.
• Use investigative techniques, including interviews with sponsors, to verify information and gather additional context.
• Apply behavioral analytics to identify suspicious patterns, trends, or anomalies in cases that may indicate fraudulent activity.
• Track and maintain flagged case files in accordance with client policies and procedures.
• Proactively de-conflict to eliminate duplication of information during the sponsor identification process where individuals may utilize multiple names, addresses and locations.
• Collaborate with stakeholders to provide insight to assist with fraud detection algorithms and improve case identification.
• Communicate pertinent information and report significant potential fraud cases to stakeholders.
• Recommend cases for escalation based on the severity of the fraud risk and work with ORR Program stakeholders to determine appropriate interventions for high risk cases.
• Coordinate with the Sponsor Services team to ensure fraud prevention efforts are aligned and effectively executed.
• Work closely with the Director, Supervisors, and the Sponsor Services team to share insights, discuss trends, and ensure a unified approach to fraud prevention.
• Provide regular reports on case statuses, trends, and any key findings to the Director, senior level managers, to include objective intelligence products in the form of visual briefs, in depth assessments, quantitative and pattern analysis and reports generated from databases and systems.
• Foster coordination, collaboration, and communication among TPG and stakeholders and address issues with Director and supervisors.
• Brief appropriate personnel on patterns, trends, and leads developed through analysis to further investigations and communicates concerns to relevant stakeholders.
• Assist in the development and implementation of safety and fraud policies and procedures.
• Ensure adherence to company and client policies and procedures. 

Minimum Qualifications & Skills

• Bachelor's Degree in Intelligence Analysis, Criminal Justice, Criminal Psychology, or any related behavioral science.
• Two (2) years of relevant experience in conducting fraud investigations, ID and document vetting, using behavioral analytics and investigative techniques to identify fraudulent, criminal, or nefarious activity and/or experience with fraud detection software, databases and case review processes.
• Master's degree in a relevant field (preferred).
• Bilingual in English and Spanish.
• Strong research and analytical skills; strong organizational, technologies, problem solving skills.
• Excellent oral and written communication.
• Data analysis experience (preferably in law enforcement).
• Experience independently accessing, extracting, correlating, interpreting, and disseminating information, instructions, guidelines, and regulations during crisis/non-crisis.
• ORR experience (preferred).
• Aptitude to work cross-functionally with TPG personnel and social services agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment.
• Proven experience and high level of comfortability operating technology and learning new software applications quickly to complete required data entry tasks.
• Ability to work independently in the field and exercise a high level of confidentiality.
• Knowledge of state, community, and agency resources for victims of abuse (preferred).
• Available to work a flexible schedule, including nights and weekends.
• Available to travel, as required.
• Must possess strong computer skills in MS Office, including Excel, Word, and Teams.
• Ability to type 45 wpm.

The Work Environment

• This is an onsite opportunity in El Paso, TX.
• You will be required to complete 2 weeks of training to include webinars and in-person sessions on-site.
• Travel may be required based on project needs.
• Tasks/assignments are dynamic and will change based on client needs and resource availability, meaning Safety & Fraud Analysts are expected to provide additional administrative support, including the completion of data entry and intake paperwork as required.

Work Schedule

• Due to the importance of this position, employees supporting this contract may be required to work extended hours including evening work, support on-call assignments, and work weekends to support time-sensitive or real-time complex services.
• This position is considered ESSENTIAL – Safety & Fraud Analyst are required to report and work during emergencies or crises, including inclement weather, natural and man-made disasters, etc.

Condition of Employment

• Complete a rigorous culture and competency testing process.
• Complete a Drug Test.
• Must be at least 21 years of age.
• A valid US Driver's license.
• Available to travel as necessary.

Security Clearance Requirements

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Must be a U.S Citizen or Permanent Resident.
• U.S. Residency requirement - 3 consecutive years in the last 5 years.
• Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
• Internal background check to the satisfaction of contract requirements.

Physical Demands

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

For more information about the company please visit our website at https://www.theprovidenciagroup.com

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

 

If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com