IT Asset Management Administrator (Finance)

**This position requires residing in the Missoula, MT area. We are seeking an IT Asset Management Administrator with expertise in the ServiceNow Hardware Asset Management (HAM) module to manage IT hardware assets efficiently and ensure alignment with business, financial, and operational objectives. The ideal candidate will be responsible for configuring, tracking, and automating hardware asset lifecycle processes while maintaining data integrity and compliance with industry standards.

Why Join Us?

• Work with cutting-edge ServiceNow HAM solutions in a dynamic IT environment.
• Opportunity to drive automation and optimization of hardware asset processes.
• Competitive salary, benefits, and opportunities for professional development.

Qualifications & Skills:

Required:

• 3-5 years of experience in Hardware Asset Management using ServiceNow HAM or equivalent experience.
• Hands-on experience with ServiceNow Discovery and CMDB integration or equivalent experience.
• Expertise in hardware asset tracking, procurement workflows, and lifecycle automation.
• Strong knowledge of ITIL best practices for asset management.
• Experience with ServiceNow Performance Analytics, reports, and dashboards.
• Proficiency in SQL queries and data extraction for hardware asset analysis.
• Understanding of networking and hardware infrastructure for asset tracking.

Preferred:

• ServiceNow Certified Implementation Specialist - ITAM or relevant certifications.
• Experience with RFID/barcode asset tagging and tracking technologies.
• Familiarity with financial asset tracking, audits, and compliance standards (ISO 19770, NIST, etc.).
• Knowledge of software asset management (SAM) in addition to hardware asset management.

Key Responsibilities:

Hardware Asset Discovery & Tracking

• Configure ServiceNow Discovery for automatic identification and tracking of IT hardware assets (servers, laptops, mobile devices, etc.) and integrate with the CMDB for real-time visibility.
• Implement and manage asset tagging systems (RFID, barcode) to track assets throughout their lifecycle, ensuring accurate status updates (e.g., In Use, In Storage, Retired).

Asset Configuration & Model Management

• Establish and maintain asset models and categories in ServiceNow, tracking key hardware attributes such as make, model, serial number, and location.
• Configure workflows for procurement, inventory management, maintenance, and decommissioning, ensuring alignment with organizational processes.

Procurement and Asset Lifecycle Automation

• Configure automated workflows for hardware procurement, tracking, warranty management, and asset retirement to streamline lifecycle processes.
• Create and manage approval processes, asset transfers, and end-of-life management based on internal policies and industry best practices.

ITIL Best Practices & Hardware Asset Management

• Apply ITIL principles to hardware asset management, ensuring proper tracking, lifecycle management, and CMDB integration.
• Maintain asset relationships and compliance with asset lifecycle processes, including purchase, maintenance, depreciation, and disposal.

ServiceNow Reporting & Analytics

• Utilize ServiceNow Performance Analytics, Reports, and Dashboards to monitor key hardware asset metrics such as utilization, depreciation, warranty expirations, and inventory status.
• Design and generate custom reports and dashboards to provide real-time insights and improve decision-making.

SQL & Data Querying

• Write SQL queries to extract and analyze hardware asset data for reporting, financial audits, and lifecycle management.
• Develop detailed, customized hardware asset reports in ServiceNow, tracking financials, conditions, and lifecycle stages.

Networking & Hardware Infrastructure Knowledge

• Understand networking basics and hardware components (e.g., servers, desktops, mobile devices) to ensure proper integration and tracking within ServiceNow.
• Manage hybrid hardware environments (physical assets, virtualized systems, cloud resources) and their interaction within the asset management process.