Deposit Relationship Officer (Administrative)
Impact
The Deposit Relationship Officer plays a critical role in the Banks transition under Ponce 2.0, directly contributing to deposit growth, client retention, digital adoption, and overall customer satisfaction. The role supports the Banks cross-functional Customer Experience and Operations teams, with an emphasis on collaboration and strategic growth initiatives in a high-regulatory environment.
Responsibilities
Serve as a client advocate and primary relationship manager for deposit solutions across business and consumer segments.Collaborate cross-functionally with Lending, Operations, Digital Banking, and Marketing to deliver integrated customer experiences and promote deposit-related products.Develop and execute client acquisition strategies, targeting low-cost deposit growth in alignment with Ponce 2.0 goals.Embrace and promote digital tools such as GPS, CREW, and Ponce+Direct to improve service delivery and operational efficiency.Engage in community outreach to support the Banks mission of being of the community, in the community, and for the community.
Essential Functions
Identify client needs and recommend tailored deposit solutions that align with their financial goals.Leverage internal platforms and analytics to monitor deposit activity and customer trends, using data to inform strategy.Ensure compliance with all regulatory and internal procedures during deposit account activities (e.g., account openings, closings, and maintenance).Actively participate in cross-functional working groups that enhance collaboration between Retail, Operations, and Technology teams.Maintain thorough knowledge of market trends and competitor offerings to contribute to the development of new deposit products.
Performance Goals
Acquire a defined number of new deposit clients per quarter through strategic outreach.Grow deposit balances quarterly, emphasizing core and low-cost deposit products.Achieve a client retention rate above the benchmark through proactive service and personalized relationship management.Increase digital onboarding of clients to online and mobile banking platforms.Contribute insights to quarterly strategy reviews and continuous improvement meetings.
Mandatory Training Curricula
Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.
Competencies (refer to Competencies Library)
Skills
Clearly communicates in English and Spanish is helpful;
proficient reading, writing, grammar, and mathematics skills;
proficient interpersonal relations and communicative skills;
thorough knowledge of banking operations, policies, and procedures;
thorough knowledge of the features and benefits of all retail bank products and services;
thorough knowledge of current banking regulations;
demonstrated management and supervisory skills;
moderate PC skills, including working knowledge of Microsoft Office software.
Physical Demands
The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature, but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public. Therefore, employees in this position are expected to have consistently positive interactions with the public.
