Sr Specialist, Utility Training (Finance)

POSITION TITLE: Sr Specialist, Utility Training (Full-Time Regular) (Classified)
REQUISITION #: req7949
DEPARTMENT: Utilities Customer Connections
LOCATION: 222 LAPORTE
BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $62,126.00 - 130,544.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $70,000.00 - 87,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 1/21/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) - eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions - after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The Senior Specialist - Utility Training position is responsible for developing, implementing, and facilitating training programs to enhance employees' skills and knowledge about utility services, technology systems and business processes. This role involves collaborating with stakeholders to identify training needs, create engaging training materials and measure training effectiveness. The specialist facilitates employee onboarding and drives alignment with departmental objectives and customer service standards. Additionally, they will leverage best practices to continuously improve training and optimize customer satisfaction.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Create learning content or leverage existing curriculum to deploy either online or instructor-led programs.
• Design, facilitate and/or deliver training solutions, such as onboarding.
• Manage training schedule and employee registrations, communications and logistics.
• Create course materials, order supplies and monitor inventory.
• Coordinate and maintain multiple knowledge management solutions used by department and employees, including SharePoint, databases, lists, etc.
• Assist with quality assurance programs and efforts.
• Track and report attendance and design evaluation surveys.
• Evaluate post-training skills and abilities; make recommendations regarding employee abilities to perform; develop and conduct retraining programs.
• Manage data and metrics related to training program effectiveness.
• Document processes and procedures and continually work to enhance user effectiveness and experience with training offerings.
• Partners with other colleagues on relevant training materials and programs that advance the key priorities of CX.
• Participate in a citywide community of Learning Coordinators on system functionality, processes and training support.
• May contribute to the Learning Management System (LMS), including event and session configuration and course catalog development.
• May provide technical support and solutions to employees and managers.
• Provides guidance and support to help ensure compliance with all pertinent policies, laws and regulations.
• May participate in validation and testing of software releases as they relate to operational technology systems.
• May assist with researching, developing, organizing, facilitating and evaluating policy, programs and materials.
• May establish and maintain vendor contracts, expiration dates, and vendor relationships.
• Monitor training expenditures, invoice payments, and monthly reconciliation.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Strong commitment to customer service
• Advanced proficiency in tools for online facilitation (such as Zoom/Teams/WebEx), learning content creation & implementation (Articulate 360/ Adobe Creative Suite &/or Captivate), video & podcast creation & editing software.
• Advanced / Expert skill level in Microsoft Office software required.
• Proficient in development and maintenance of web pages, including some technical knowledge of backend processes, particularly in SharePoint.
• Ability to analyze and synthesize complex information into learning content applicable to specific or broader workforce.
• Ability to efficiently manage multiple tasks with accuracy and respond to changing priorities.
• Excellent organizational and communication skills, including independent writing skills. Ability to research, write, and edit technical and general information to develop a final product that is easily understood by general and specific customer groups.
• Able to effectively manage multiple projects & programs with diverse team members and competing priorities.
• Experience working with Learning Management Systems and Customer Care systems (e.g. CIS, Kubra, Innovis, IVR)
• Analytical skills and ability to work with metrics, numbers, and trends
• Demonstrated ability to establish and maintain effective working relationships with leadership, employees, vendors, internal and external stakeholders
• Experience providing technical training on course design and development
• Strong process improvement orientation and ability to use Lean tools and other methodologies
• Experience and willingness to learn and apply adult development theories, including neurosciences
• Experience and willingness to learn advanced data analytics and visual storytelling tools
• Experience and willingness to learn facilitation skills for one on one, small and large groups.
• Strong project management experience. Ability to manage projects autonomously.
• Experience with event management, planning, coordinating, tracking and monitoring programs
• Ability to monitor budgets, reconcile invoices and expenditures
• Strong detail orientation skills and ability to ensure data integrity and accuracy
• Ability to manage multiple assignments and meet deadlines
• Manage projects independently.

Required Qualifications

MinimumPreferredCollege degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees Some college-level course work in adult learning environment required.Associates / Bachelor's degree or other specialized skill training / certification may be required in some positions.Bachelor's degree in Education, Public Administration, Business Administration or other related field preferred.

Experience Requirements

• 5 or more years' experience in customer service training, adult education; or equivalent combination of education and experience.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Sr Spec, Utility Training

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.Job Summary

The Senior Specialist - Utility Training position is responsible for developing, implementing, and facilitating training programs to enhance employees' skills and knowledge about utility services, technology systems and business processes. This role involves collaborating with stakeholders to identify training needs, create engaging training materials and measure training effectiveness. The specialist facilitates employee onboarding and drives alignment with departmental objectives and customer service standards. Additionally, they will leverage best practices to continuously improve training and optimize customer satisfaction.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
Create learning content or leverage existing curriculum to deploy either online or instructor-led programs. Design, facilitate and/or deliver training solutions, such as onboarding.Manage training schedule and employee registrations, communications and logistics.Create course materials, order supplies and monitor inventory.Coordinate and maintain multiple knowledge management solutions used by department and employees, including SharePoint, databases, lists, etc.Assist with quality assurance programs and efforts.Track and report attendance and design evaluation surveys.Evaluate post-training skills and abilities; make recommendations regarding employee abilities to perform; develop and conduct retraining programs.Manage data and metrics related to training program effectiveness.Document processes and procedures and continually work to enhance user effectiveness and experience with training offerings.Partners with other colleagues on relevant training materials and programs that advance the key priorities of CX. Participate in a citywide community of Learning Coordinators on system functionality, processes and training support.May contribute to the Learning Management System (LMS), including event and session configuration and course catalog development.May provide technical support and solutions to employees and managers.Provides guidance and support to help ensure compliance with all pertinent policies, laws and regulations.May participate in validation and testing of software releases as they relate to operational technology systems. May assist with researching, developing, organizing, facilitating and evaluating policy, programs and materials.May establish and maintain vendor contracts, expiration dates, and vendor relationships.Monitor training expenditures, invoice payments, and monthly reconciliation.
Management Responsibilities

No